What are AI chatbots?

AI chatbots are chatbots that employ a variety of AI technologies, from machine learning that optimize responses over time to natural language processing (NLP) and natural language understanding (NLU) that accurately interprets user questions and matches them to specific intents.

Why do you need a chatbot?

Chatbots are an extension of your brand. The right AI can not only accurately understand what customers need and how those needs are being articulated, but be able to respond in a non-robotic way that reflects well upon your business. Without the right AI tools, a chatbot is just a glorified FAQ.

What is a synonym for chatbot?

There are a number of synonyms for chatbot, including "talkbot," "bot," "IM bot," "interactive agent" or "artificial conversation entity." Chatbots, also called chatterbots, is a form of artificial intelligence (AI) used in messaging apps.

How did chatbots start?

The earliest chatbots were essentially interactive FAQ programs, programmed to reply to a limited set of common questions with pre-written answers. Unable to interpret natural language, they generally required users to select from simple keywords and phrases to move the conversation forward.